Contact
Login

Customer Experience Management (CX)

Learn how to design outstanding customer journeys and drive brand loyalty with practical tools covering customer psychology, digital innovation, data insights, and AI technologies.

📍 Toronto and Calgary

Contact Us
Download Fact Sheet
Leaf image
Gain AI skills for CX
Earn a Global Skills Certificate
Learn from industry professionals
Study in Toronto or Calgary

About this micro-credential

Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset.

Offered in Toronto and Calgary, you'll engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.

Untitled design - 2024-09-17T135804.833.png

18+

Age Limit

4 weeks / 60 hours

Duration

B1+

English Level Required

Frequent Start Dates

Throughout the Year

Key Facts:

• Taught by ESL professionals
• Company visit and industry guest speaker
• Vlog, group project and final presentation
• Comprised of lectures, a group project and expert-led sessions
• 4 weeks / 60 hours

Who is it for?

✔️ English learners who want to communicate professionally

✔️ Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles

✔️ Entrepreneurs and career changers building customer-first businesses

✔️ Front-line employees and early-career professionals who want to move into customer strategy and experience leadership

✔️ Students who want to explore customer experience management before advancing to degree-level study

Leaf image
colleagues-collaborate-at-a-vibrant-hotel-lounge-d-2025-02-24-00-41-09-utc (1).jpg

Modules

✔️ Introduction to CX Management

✔️ Customer Psychology and Behaviour in Experience Design

✔️ Data-Driven Customer Insights & Market Research

✔️ Designing and Managing the Customer Journey

✔️ Service Excellence and Five-Star Delivery

✔️ Measuring and Managing CX Performance

✔️ Technology, Automation and the Future of CX

✔️ Managing Customer Complaints and Crisis Response

✔️ Building a Customer-Centric Culture

✔️Inclusive CX Innovation Lab

Website_570x570.png

Why Study at Bayswater?

Bayswater provides global upskilling experiences that equip students with the practical skills and confidence to thrive in the future of work.

Our programmes blend real-world experience, strategic thinking, and essential soft skills to help students stand out in today’s competitive job market.

Global Stories

Rectangle 112.png
"Thanks to Bayswater's help, I had the opportunity to work at a local primary school as a volunteer."
Yuki Nakamoto
success-story-image-3.jpg
"The course material is excellent and the teachers are fabulous! I love all of them."
Andressa Rodriguez
success-story-image-2.jpg
"I didn't learn only French but also learned about the French culture, way of life, food and wine."
Fusako Ishikawa
MicrosoftTeams-image (1).png
"I took classes with big names in the fashion industry and learned things I had no idea existed, expanding my horizons and opening new paths."
Joana Raffin Ancinelo
Stock female.png
“The teachers and staff don’t just help you because it’s their job. I felt like I was in a family, every break, every week, every weekend and all the times we went on a trip together.”
Erich K Guerra, Brazil
people-11@2x.png
“I will never forget the countless experiences that I have had in the school and with the friends I have made.”
Michelle Larios, Colombia
Wessley.png
"It was a fantastic experience, both the teachers and the school team were always on hand to help. The located great too. I highly recommend Bayswater to anyone who wants to do an exchange program."
Wessley from Brazil
Student stock.png
"I had an incredibly cool time at Bayswater and was able to improve my English skills a lot."
Nils from Switzerland
Leaf image
Rectangle 835.png
Rectangle 834.png
Ellipse 12.png
Leaf image

Questions?
Get a free quote!

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking submit below, you consent to allow Eurocentres to store and process the personal information submitted above to provide you the content requested.
University-English-Preparation-Student-Bayswater.png
people-3@2x.png
Leaf image

Other Courses

Morkel Kiddies1.jpg

Volunteering Experience

Combine Language studies with a meaningful volunteering experience.

Learn more
young-people-in-a-meeting-of-a-startup-2024-12-10-00-28-32-utc.jpg

Business Summer Programme

Gain real-world business insight and practical skills in London this summer with Bayswater and IBS Americas.

Learn more
IBM visual option (7).jpg

International Business Management Diploma

Thrive in international business, from financial management and accounting to marketing and business communications. Learn to work across borders and collaborate with diverse cultures with our 6 and 12-month diplomas. Live and work in Vancouver, Canada, while preparing for your future.

Learn more
ACCREDITED BY
British-Council-Logo1.png
English UK logo RGB 2018 1000w 1.png
LC Logo_Colour 1.png
Dark-Logo-Eng-SA-Quality.webp
new 2024_Eurocentres_logo_Qfle-Qualiopi_criteres-_daté_page-0001.jpg
ALTO_logo_new_blue_on_white.jpg
logo-elsac.png
DESTINATIONUnited KingdomCanadaFranceSouth AfricaCyprus
COURSESDigital MarketingInternational BusinessLuxury Brand ManagementLearn EnglishLearn FrenchAnd many more...
DISCOVERDiscover Bayswatermy.BayswaterFree English Language TestFree French Language Test
OPPORTUNITIESWork with usPartners
CONTACT167 QueenswayBayswater, London (UK)W2 4SB+44 20 7963 8474
Get in touch
Read our blog
Terms and Conditions
Price List
Safeguarding policy and procedures

© Bayswater Education Limited | All Rights Reserved | Terms and Conditions | Privacy Policy | Participant Agreement